❓ Frequently Asked Questions (FAQs)
Find quick answers to common questions about our products, orders, and more.
1. What materials are your products made from?
Our products are primarily handmade using banana fiber, a sustainable and eco-friendly material derived from banana plant stalks. It’s strong, biodegradable, and perfect for natural crafts.
2. Are your items handmade?
Yes! Every item is handcrafted by skilled artisans using traditional techniques and natural materials. Each piece is unique and made with care.
3. Do you ship internationally?
Currently, we offer shipping within Saudi Arabia and select international locations. Please contact us at naturalfibercrafts@gmail.com or +966 50 953 7699 to confirm availability for your country.
4. How long does shipping take?
Orders within Saudi Arabia typically arrive in 3–7 business days. International shipping times vary based on location and customs.
5. Can I customize a product?
We welcome custom requests! Please email us your idea at naturalfibercrafts@gmail.com, and we’ll let you know if it's possible.
6. What is your return policy?
We accept returns on unused items within 7 days of delivery. Custom or personalized items are non-refundable. For assistance, contact us via email or phone.
7. How do I care for banana fiber products?
To clean, simply wipe with a dry or slightly damp cloth. Avoid soaking in water or exposing to high humidity for long periods.
8. Do you offer wholesale or bulk orders?
Yes, we do offer bulk and wholesale pricing for businesses or events. Please contact us directly for more details.
Still have questions?
📧 Email us at: naturalfibercrafts@gmail.com
📞 Call/WhatsApp: +966 50 953 7699