🔄 Return & Exchange Policy
At Natural Fiber Crafts, we want you to love your purchase. If you're not completely satisfied, we’re here to help.
✅ Return Policy
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You may request a return or exchange within 14 days of receiving your order.
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To be eligible, items must be:
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Unused and in their original condition
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In the original packaging
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Accompanied by proof of purchase (receipt or order confirmation)
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🚫 Non-Returnable Items
The following items cannot be returned or exchanged:
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Custom-made or personalized items
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Items purchased on sale or clearance
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Products that have been used, damaged, or altered after delivery
🔁 How to Request a Return
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Email us at naturalfibercrafts@gmail.com with your order number and reason for return.
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Our team will respond within 1–2 business days with return instructions.
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You are responsible for return shipping costs unless the item is defective or incorrect.
💸 Refunds
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Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–10 business days.
📦 Exchanges
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If you received a defective or wrong item, we will replace it at no additional cost.
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For exchanges (size, color, etc.), please follow the return process and place a new order after the return is approved.
If you have any questions, don’t hesitate to contact us:
📧 naturalfibercrafts@gmail.com
📞 +966 50 953 7699